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Who we are

Protect. Control. Maintain. Monitor.

About Us

our story

In 1999, Mark Higgins founded Point Monitor Corporation to address the clear need in the low voltage systems market for a solutions-focused company with integrity and professionalism.
Point Monitor Corporation started as a small home-based fire alarm business, but eventually expanded four times into larger offices, adding more staff along the way even through the recession in 2008-2009. As growth accelerated, the team moved again to our current Lake Oswego headquarters, which has allowed for broadening systems and service offerings as well as gaining influence and respect in the Oregon and SW Washington region.
In the 22 years since its humble beginning, the Point Monitor Corporation has grown to include over 100 employees in 3 locations. The success of the company has led to a low employee turnover rate and steady additions of new services along the way, such as IT and VOIP phone services. Employee-owned and merit-based, Point Monitor Corporation is established as the market leader in the Pacific Northwest for fire, security, communications, and control systems. The company continues to show steady growth every year, consistently expanding our dedicated team and our satisfied customer base.
During the COVID-19 crisis, Point Monitor pressed through with no governmental assistance. The success of the company through this pandemic can be attributed to maintaining momentum and focusing on efficiency as well as the dedication of the loyal customer base and the amazing team members. Point Monitor is rock-solid, on the move, and ready for the new challenges ahead!
In recent times, Point Monitor pressed through the virus crisis with no governmental assistance, benefiting from momentum, efficiency, a loyal customer base, and continued focus and determination by this absolutely amazing team of professionals. Point Monitor is presently rock solid and on the move, ready for new challenges in 2022…and beyond!

Why Point Monitor

our advantage

We provide solutions that ensure your employees, clients, customers, patients, and data are protected from being harmed or damaged by intruders or accidents.

Our life safety systems solutions keep you and your team in control through state of the art equipment and best in class installation. Everything you need to monitor and review is always at your fingertips.

Downtime is not an option for most businesses. We provide both preventive and ongoing maintenance to ensure all your life safety systems stay healthy and function as they should. We always take a proactive approach to help save you time, money, and hassle.

From fire alarm and intrusion systems to nurse call systems, we provide industry-leading monitoring equipment and services for every system we install. Our professional monitoring services allow us to observe and check the status of each of your systems and ensure they are always functioning as expected. With Point Monitor, your building and employees are protected at all times.

Values

Company values

Personal Integrity

Business Integrity

Proactivity

Company Profitability

Leadership

Teamwork

Employee Completeness

Customer Satisfaction

Excellence

Risk Control & Safety

Systematization

Efficiency

Professionalism

Creativity

Sustainability

Project Profitability

Business Integrity

Every client of Point Monitor knows that we keep commitments. Point Monitor is committed to delivering the best quality possible at a reasonable cost.

We accomplish this through careful planning, communicating with our clients and our partners, and executing the plan competently. When we make a mistake, we take responsibility as a company and provide an appropriate resolution. Point Monitor’s approach is a design-build mentality with the desire to provide real solutions, not just off-the-shelf packages of equipment, which are difficult to utilize and personalize. Business integrity is taking the time to put ourselves in your position, perceiving what is truly needed and how we can provide a solution to help.

Proactivity

At Point Monitor, being proactive means planning, asking the right questions, collecting information, and monitoring results as the project progresses.

Before a project can be successful, we must understand the objectives up front, recognize obstacles, know what resources are available, know where the potential pitfalls are, and understand expectations along the way. At a higher level, a successful organization must evaluate the available technology and how it is best used, which can help clients avert problems before they occur. As conditions, building codes, acceptable methods, and customer needs evolve, Point Monitor proactively analyzes safety threats and recognizes technologies that might soon become obsolete for the benefit of our customers. Being a leader in the industry means that we are constantly seeking understanding and clarity regarding the technological solutions of tomorrow.

Company Profitability

Because of the complexity of the systems going into today’s buildings, building owners and property managers want to know that the servicing company will be around long-term to maintain and protect that investment.

There is great peace of mind resulting from choosing the right vendor partners. Point Monitor is conservatively managed in a financial sense for long-term viability. We expect to be around for the long haul, ready to serve our clients well after the installation and warranty period has run its course. Similarly, the best employees will gravitate toward a company that is financially stable and provides job stability. From the workforce and company culture perspective, Point Monitor takes financial responsibility seriously through cost control and efficiency, which ensures our company can attract and retain the best team possible. Having the resources to re-invest and renew is a value that the company has taken seriously since 1999.

Project Profitability

Each project is carefully estimated and conceptualized to ensure financial viability. We do not discount to manipulate owners, nor do we approve of gouging any customer at any time.

We conduct business with integrity and provide reasonable pricing at all times. Once a project is underway, we strive to complete the agreed-upon work according to the timeline and budget promised. If unanticipated speed bumps and costs occur, the Point Monitor team will keep you informed. Every team member knows that cutting corners is not an option on any of our projects at any time. We get the job done properly and maintain our reputation for quality.

Leadership

Point Monitor is a great place to learn, grow, and be challenged. Our company attracts accomplished leaders as well as future leaders because of our corporate values and our reputation in the industry.

Every single employee is a future leader of some kind within our company because the company is always improving and advancing and people should as well. Our organization invests in training and careful supervision of all of our crews, so that each individual can grow professionally. The strength of our leadership has allowed us to take on projects of all sizes effectively.

Customer Satisfaction

The idea of “beginning with the end in mind” is foundational to everything Point Monitor does, including how we manage customer relationships and client expectations.

Communication is key in achieving success with clients, so we start connecting before we set foot on site. From the start, we attempt to discern the facts to avoid setting unrealistic expectations before we can see the path to success. We prefer to plan early and then overdeliver rather than overpromise. We tell you the truth, including the bad news if there is any, defaulting more to long-term planning and candor instead of allowing a building owner to continue to “invest” in a system that will soon need replacement. We deal in facts, communicate about all the options, and provide plausible timelines for completion. We make it our highest goal to exceed customer expectations.

Excellence

Our team is committed to the pursuit of excellence in everything that we do, from how we serve customers to how we complete internal tasks to keep the company running.

We are a culture of excellence, which impacts how we view quality control and how we interact respectfully with others. Of course, excellence in all things includes safety measures on and off the jobsite, project documentation, accuracy in accounting, and cost control. The pursuit of excellence is a core value for all members of this team to ensure a successful installation or service for our clients.

Risk Control

The Point Monitor team is self-aware as an organization and as individuals, continually examining how and why we work the way we do.

Operating according to a plan and managing risk is a key facet of our company. For each aspect of our business, there are reasons why the chosen processes have been adopted, and risk management is one of the vital considerations. In many cases, methods are designed to control risk and ensure success of the project, mitigating the risk that could befall our client and protecting our team members and partners at the same time. Conscientiously managing risk internally translates to lowered risk for all.

Systematization

Organizations require order. Customers desire predictability of service and consistency of value delivered. Point Monitor has established systems and methods to ensure that things do not fall through the cracks.

Although we have systems in place, we improvise and adapt for unique customer needs to ensure the best outcome for our clients. Our team can think outside the box and step in with alternative solutions. We have earned a reputation for our systems as well as our ability to problem solve through challenging or fast-tracked applications. Finally regarding systematization, a workplace of order provides a sane and low stress environment beneficial to all our workers.

Efficiency

Efficiency is highly valued at Point Monitor as long as it is not at the cost of being effective. Point Monitor is successful with task efficiency due to training, maintaining effective communications, proactively planning, and implementing quality control measures.

We take our work seriously and we take the responsibility on ourselves to see it through. We have the plan and the supplies we will need, which allows any other subcontractors involved to follow and confidently complete their portion of the work behind us. Our punch lists are short, and return trips are infrequent. These company values of efficiency and effectiveness keep costs down, which promises reasonable prices and high value to the customer.

Creativity

At Point Monitor, having the right attitude requires the ability to survey conditions and circumvent obstacles to success.

Our company naturally has a design-build, solutions-focused attitude, which means our team is known for finding unique solutions. Our work takes creativity and cooperation at times, but we refuse to sacrifice quality to get past a challenge. Our people are collaborative, positive, and forward thinking. Creativity includes harnessing new technology. Point Monitor stays up-to-date on the latest innovations in our industry and adapts to utilize these new methods and technologies.

Personal Integrity

A company’s corporate culture cannot rise above the individuals within it and the character of each.

We endeavor to hire and retain individuals of the highest honesty, integrity, and work ethic. Each individual is expected to be a contributing member of a high-functioning team, showing good judgment, strong communication skills, a willingness to learn, and passion for the work.

Leadership

Point Monitor is a great place to learn, grow, and be challenged. Our company attracts accomplished leaders as well as future leaders because of our corporate values and our reputation in the industry.

Every single employee is a future leader of some kind within our company because the company is always improving and advancing and people should as well. Our organization invests in training and careful supervision of all of our crews, so that each individual can grow professionally. The strength of our leadership has allowed us to take on projects of all sizes effectively.

Teamwork

Our workers help each other to succeed. Knowledge is shared willingly at Point Monitor because of the company culture and structure, proven by the team’s commitment to customer satisfaction and successfully bringing systems online before the deadline.

This results in success for the building owner and our partnering contractors. Point Monitor is free of internal company politics and suspicion since all team members know the objectives. Point Monitor builds and grows the team, generally promoting from within. Because of these opportunities, productive and team-minded employees do not fear that the success of another could jeopardize himself or herself. Trust, company growth, and the pursuit of excellence are such important values to continue on our upward trajectory.

Employee Completeness

We care about each other and for each other. Point Monitor is more about building a team and caring for those people than making a buck.

We invest in getting to know each employee because we are seeking a beneficial long-term working relationship. We believe in supporting employee growth through genuine compassion. Our management does not put projects or profits ahead of people, especially when it comes to safety. We value each employee’s life and recognize that there are good families and friends behind every successful worker. As a company, we endeavor to provide opportunities for overtime when desired, but we avoid becoming overcommitted and burning out the team members. At Point Monitor, we serve the customer and meet our commitments without taking advantage of our most valuable resource – our employees.

Sustainability

Healthy growth is important and we are thankful for the seemingly endless demand to take on more every year.

We balance our growth to ensure that we preserve sustainability. Overcommitting to customers is nothing more than the pathway to disappointment for everyone--the field workers, the professional office staff, and especially the client. We avoid the temptation to accelerate beyond a healthy pace of expansion.

Excellence

Our team is committed to the pursuit of excellence in everything that we do, from how we serve customers to how we complete internal tasks to keep the company running.

We are a culture of excellence, which impacts how we view quality control and how we interact respectfully with others. Of course, excellence in all things includes safety measures on and off the jobsite, project documentation, accuracy in accounting, and cost control. The pursuit of excellence is a core value for all members of this team to ensure a successful installation or service for our clients.

Risk Control and Safety

The Point Monitor team is self-aware as an organization and as individuals, continually examining how and why we work the way we do.

Operating according to a plan and managing risk is a key facet of our company. For each aspect of our business, there are reasons why the chosen processes have been adopted, and risk management is one of the vital considerations. In many cases, methods are designed to control risk and ensure success of the project, mitigating the risk that could befall our client and protecting our team members and partners at the same time. Conscientiously managing risk internally translates to lowered risk for all.

Creativity

At Point Monitor, having the right attitude requires the ability to survey conditions and circumvent obstacles to success.

Our company naturally has a design-build, solutions-focused attitude, which means our team is known for finding unique solutions. Our work takes creativity and cooperation at times, but we refuse to sacrifice quality to get past a challenge. Our people are collaborative, positive, and forward thinking. Creativity includes harnessing new technology. Point Monitor stays up-to-date on the latest innovations in our industry and adapts to utilize these new methods and technologies.

Professionalism

There is a correct professional way to communicate with others. All Point Monitor team members are expected to be professional, courteous, and above reproach.

Professionalism includes being on time, preparing adequately for meetings, following through with others, and demonstrating proper respect for every individual and their property. We treat everyone with dignity and respect. We hire the best to achieve the best results. We pursue candidates based only on character, abilities, a genuine willingness to learn, and the desire to become a reliable team member. Our company is proud to have a culture that will not tolerate the harassment or bullying of anyone, taking advantage of people, or discriminatory treatment of anyone.

Interested in working for Point Monitor but not sure where you'd fit in?

Our Team

Our Team

leadership team

Point Monitor is a great place to learn, grow, and be challenged. Our company attracts accomplished leaders as well as future leaders because of our corporate values and our reputation in the industry. Every single employee is a future leader of some kind within our company because the company is always improving and advancing and people should as well. Our organization invests in training and careful supervision of all of our crews, so that each individual can grow professionally. The strength of our leadership has allowed us to take on projects of all sizes effectively.

Amber Team

Our field team is made up of journeyman technicians and apprentices who regularly work on Fire Alarm, Security, Access Control, CCTV, Audio/Video, as well as being strategically deployed at times for major network cabling and infrastructure projects.

Bravo Team

Our group is composed of LEA low voltage journeyman technicians and apprentices who work on our Fire Alarm, Security, Access Control, and Nurse Call Systems installation projects.  We also handle CCTV, Audio/Video, structured cabling and WIFI for our clients.

Cobra Team

We are a group of licensed, specialized technicians focusing on installing and maintaining HVAC /Building Automation Controls and Analytics for our customers.

Delta Team

We are a team of LEA low voltage journeyman technicians and apprentices who work on our Fire Alarm, Security, Access Control, and Nurse Call installation projects.  We also handle CCTV, Audio/Video, structured cabling and WIFI for our clients.

Echo Team

Our group includes low voltage journeyman technicians and apprentices who work on our Fire Alarm, Security, Access Control, and Nurse Call installation projects, many of these in the SW Washington area.  Where needed, we also handle CCTV, Audio/Video, structured cabling and WIFI for our clients.

Foxtrot Team

We are LEA low voltage journeyman technicians and apprentices.  We focus on Fire Alarm, Security, Access Control, and Nurse Call installation projects.  We also handle CCTV, Audio/Video, structured cabling and WIFI for our clients.

Kilo Team

Consisting of LEA low voltage journeyman technicians and apprentices, we mainly work on Fire Alarm, Security, Access Control, and Nurse Call installation projects.  We also handle CCTV, Audio/Video, structured cabling and WIFI systems installs.

Omega Team

Similar to all the other LEA low voltage teams, we are journeyman technicians and apprentices who work on Fire Alarm, Security, Access Control, and Nurse Call installation projects.  When needed, we also do CCTV, Audio/Video, structured cabling and WIFI for our clients.

Pearl Team

We specialize in providing unparalleled service to our existing customers.  Our special group of LEA journeyman technicians handle Service-Related Fire and Security retrofits and system-down panel replacements.